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Privacy Policy

Heights Driving School will not share any personal or financial information regarding any person participating in this course unless such information is required by a governmental agency to complete the requirements of this course.

Final Examination

A student must correctly answer seventy-five percent (75%) of the final examination questions. If a student does not achieve this score, they will have the opportunity to retake the examination up to two additional times. If the student fails to score at least 75% after three attempts, the student will be required to retake the course.

Inappropriate Behavior and Participation

If a student is deemed to be using inappropriate behavior or not participating in the course, they will be dismissed. The course fee will not be refunded, and the student will not be readmitted to any course at this school.

Payment and Refunds

All fees are due on the first day of instruction. No refunds will be given after the student has paid.

Certificate of Completion

A certificate of completion will be issued to all students who successfully complete all course requirements, including attending all scheduled instruction hours and scoring at least 75% on the final exam.

Grievance Procedure

If a student has a complaint regarding services rendered (including termination of instruction or course failure), the issue must be presented in writing to the school's owner or manager. Issues will be addressed within five (5) business days, if possible. Unresolved matters may be brought before the Ohio Bureau of Motor Vehicles Arbitration Board, located at 2411 Wilson Mills Road, Suite 100, Cleveland, Ohio 44143. This process does not include issues related to exam failures but focuses on the school's policy or practices.

Behind-the-Wheel (BTW) Training

The driving school shall provide 8 hours of BTW training and 24 hours of classroom instruction based on the Ohio Driver Training Curriculum. The school will furnish a licensed instructor and vehicle for instruction but does not guarantee the issuance of a driver's license.

Failure to appear for or cancel a BTW appointment with at least 48 hours' notice will result in a $25.00 charge. A replacement certificate will incur a $15.00 fee. Heights Driving School and the student have six (6) months from the first BTW lesson to fulfill the requirements of this agreement. Additional fees may apply if training is not completed within this timeframe. Prices are subject to change at any time.

Contact Information

If you have any concerns regarding classes or in-car training, contact the school's owner or authorized official at 440-449-7730. Issues will be addressed within five (5) business days, but no later than thirty (30) business days from the date of receipt of the complaint. Driver training schools are licensed by The Department of Public Safety through the Driver Training Program Office, 1970 West Broad Street, Columbus, Ohio 43223.